Manner recently launched a two-cup set promotion for its roasted nut latte, offering a lilac ceramic cup, which attracted a large number of merchandise enthusiasts to snap it up. However, during the promotion, store orders surged and service speed dropped sharply. Some customers only got the cup but never received their drinks, and regulars switched to other brands as a result. Employees, suffering under intense workloads, complained that promotions were too frequent and staffing was insufficient, while the company's feedback channel was described as virtually useless. This article sorts out the chain reactions triggered by the promotion, presenting the dual plight of employees and customers. [more…]

Mixue Bingcheng recently launched an unexpected new piece of merchandise—an eye chart covered with the Snow King's face. Customers who bought the blueberry fruit tea received this special poster, which quickly sparked widespread discussion on social media. Some found it quirky and fun, and made a point of going to stores to get one and test their eyesight themselves; others questioned its accuracy as a vision testing tool. This controversy, sparked by a promotional giveaway, showcases Mixue Bingcheng's consistently down-to-earth marketing style while also prompting reflection on the boundary between creativity and practicality in branded merchandise. [more…]

Luckin Coffee's recent collaboration with the claymation character Pingu has sparked considerable discussion. In the early stage of the campaign, consumers had to buy designated set meals or two cups of the new drink to get the merchandise, and many fans placed orders at full price or even stockpiled coffee coupons for this. However, not long after the campaign ended, Luckin released the same merchandise again with a lower threshold or even for free, leaving consumers who had bought at a high price earlier feeling dissatisfied. At the same time, employees reported on social platforms that the merchandise was selling poorly, with inventory piling up at some stores, and materials such as stickers even being discarded or given away. From the teaser phase to the rerun, this collaboration reflects the gap between a brand's marketing节奏 and consumers' expectations. [more…]

In recent years, coffee and milk tea brands have been rolling out all kinds of merchandise giveaways beyond the drinks themselves—from cup sleeves and paper bags to hair clips, coin purses, and even coffee-scented candles and co-branded perfumes. These seemingly inconspicuous little items are becoming a key factor in attracting consumers. When many customers buy drinks, their focus has shifted from taste to whether they can get limited-edition merch, and some even place repeat orders just to complete a giveaway set. Behind this marketing strategy lies both the consumer psychology of non-monetary promotions and an attempt by the tea beverage industry to break through amid intensifying competition. Starting from this phenomenon, this article will analyze how giveaway promotions influence purchasing decisions, and explore how cases such as Saturnbird's "Return Flight Program" achieve a win-win for brand publicity and environmental image, while also retaining relevant recommendations for Front Street Coffee. [more…]

In recent years, the promotional methods in the coffee industry have quietly changed, shifting from pure price wars to marketing battles over limited-edition freebies with purchases. Chain brands like Starbucks, Manner, and Luckin have rolled out distinctive gift promotions, enticing consumers to buy coffee in order to collect coveted merchandise. This "gift-only, never-for-sale" model not only helps brands stand out in fierce competition, but also reflects the younger consumers' psychology of valuing the container more than its contents. This article reviews the latest buy-and-get promotions from major brands and explores the market logic and consumer mindset behind this phenomenon. [more…]

Luckin Coffee's co-branded campaign with the popular IP Butterbear launched on September 30, introducing four themed cups and a Little Butter drink series that drew widespread attention from fans. However, after the campaign began, many consumers reported that orders placed through third-party platforms such as Ele.me did not come with the co-branded stickers, which was inconsistent with the official promotion's promise of "free with any 2 cups." Customer service responded that peripherals could only be obtained by ordering through the Luckin App or mini-program, prompting consumer questions about the lack of transparency in channel rules. The incident reflects the problem of inconsistent messaging in brands' multi-platform marketing and serves as a reminder that consumers should carefully confirm giveaway conditions before placing orders. [more…]

Starbucks Korea recently issued a public apology after a summer promotional giveaway was found to contain formaldehyde. The incident began when an employee at an anonymous testing agency posted on social media alleging that the Summer Carry Bag travel tote contained formaldehyde, following earlier consumer complaints that the bag emitted a fishy odor resembling squid. Starbucks Korea immediately suspended the giveaway and sent the product for testing, which ultimately confirmed the presence of formaldehyde. The company announced that customers who had already redeemed the bag could return it and receive a beverage voucher as compensation, while also removing the promotional reward and pledging to strengthen safety verification procedures for future merchandise. [more…]

After Heytea launched a Litsea cubeba drink, ChaPanda also incorporated this southwestern specialty spice into its new products and rolled out a promotion where buying a large cup earns a wild Litsea cubeba charm. However, this merch, jokingly dubbed the "little wooden stick" by netizens, drew widespread complaints over its shrunken size and warped shape. This article breaks down the flavor profile of Litsea cubeba, ChaPanda's marketing strategy, and the disconnect between what consumers received and what was advertised, giving you the full picture of this "wooden merch" controversy. [more…]

Recently, the coffee industry has seen a surge in the trend of offering free merchandise with purchases. Brands such as Starbucks, Manner, and Luckin have rolled out limited-edition trinkets, from wooden fish ornaments to co-branded canvas tote bags and blind-box pins, attracting a large number of consumers to place orders just for the freebies. This promotional model of giving items away rather than selling them has gradually turned the coffee brand war into a competition of merchandise design. While consumers chase limited-edition gifts, their attention to the drinks themselves is declining. This article will review recent buy-one-get-one promotions by various brands and analyze the consumer psychology and industry impact behind this phenomenon. [more…]

Recently, a heated discussion about "fully labeled Chagee" has erupted on social media platforms. Customers have posted photos of takeaway cups covered with dozens of labels, which at first glance look like a deluxe toppings combo, but on closer inspection, apart from one label showing the drink name, all the rest read "this store's merch has been given away." Behind this baffling behavior is customers exploiting zero-yuan prompt items on delivery platforms to bulk-add products, causing store label printers to indiscriminately print out a pile of invalid stickers. Staff, facing a sudden "order surge" that turned out to be a false alarm, grumble that this wave of manipulation both wastes supplies and adds to their workload. So what exactly is going on? Let's take a look. [more…]

Manner recently launched a two-cup set that comes with a matte ceramic mug, but it has sparked widespread discussion due to issues such as water seeping from the bottom and the body cracking after hot water is poured in. Many consumers have reported on social media that this mug, which is claimed to be microwave- and dishwasher-safe, actually cracked suddenly during use, which is worrying. Store employees were even asked to remind customers not to fill it with overly hot liquids, a move that some users mocked with, "A ceramic mug that can't hold hot coffee—doesn't Manner find itself hilarious?" At the same time, some stores still have plenty of stock, in contrast to the previous scenes of being snapped up completely. Is it poor aesthetics, declining quality control, or safety concerns that have put off mug enthusiasts? This article takes you through the details. [more…]

Manner previously announced a giveaway cup event on Xiaohongshu, and the light purple ceramic cup in the accompanying images quickly captured the hearts of many cup enthusiasts. As usual, new merchandise would land on various platforms within a day or two after the official poster was released, and many fans even checked with stores in advance about stock availability, gearing up for the rush. However, this event has yet to appear, with some people setting alarms for several nights in a row only to come up empty-handed, while store employees also said they had not yet received notice. Is it the weather that has delayed the nationwide launch, or has there been a problem with the brand's communication? This article will reconstruct the course of events and explore the communication shortcomings exposed by Manner during the event delay controversy. [more…]

A recent international coffee exhibition held in Beijing sparked widespread discussion. The venue was packed with people and buzzing with excitement, yet many coffee enthusiasts who attended found that the professional exchange atmosphere they had expected was diluted by the surging crowds. Free admission attracted a large number of non-professional visitors, and money-saving guides even led to long queues in front of some booths. Some lamented that the exhibition was becoming more and more like a market, while others called on the organizers to set thresholds to ensure a better experience. What exactly happened at this coffee exhibition? Let's take a look at the real situation on the ground. [more…]

Auntea Jenny has recently continued to push forward in the "wellness milk tea" segment, launching the "Five Red Vitality Slow Nourishment Bottle" and a matching peripheral package. Consumers who purchase the designated package can receive a "Little Palace Tribute Plush Doll" for free. However, after the new product launched, what sparked discussion was not the tea drink itself, but this giveaway doll shaped like a uterus—it is inverted pear-shaped, with details such as "fallopian tubes" and "ovaries," and comes in two color schemes representing different physiological cycles. Some netizens said bluntly that it caused "physiological discomfort," believing that pairing a human organ doll with a tea-drinking scenario was too bizarre. Supporters, however, felt that for a wellness drink aimed at female consumers, a uterus doll was understandable and also had a fun educational aspect. As the incident gained traction, Auntea Jenny responded that the move was intended to convey the ideas of pleasing oneself, confidence, and freedom, and that the doll has not been taken off the shelves. [more…]

Luckin Coffee's prune series launches nationwide today. In addition to the returning prune latte, a new prune americano has also been introduced. The company seems to have anticipated the possible gastrointestinal reactions from combining prunes with coffee, setting the limited-edition merchandise as facial tissues. However, some customers unexpectedly received a whole strip of pocket tissues when picking up their orders, sparking heated discussion on social platforms, with some expressing envy and others questioning inconsistent giveaway standards. Luckin employees urgently spoke out to explain the promotion rules and earnestly requested customers who received extra giveaways to return them, to avoid the store being held accountable. [more…]

On August 29, Luckin Coffee's co-branded campaign with the cartoon IP Little Liu Duck officially launched, but it sparked consumer dissatisfaction because participation was limited to online channels only. Many fans rushed to stores early in the morning only to find nothing, and later discovered that the campaign was actually run by Luckin Instant Coffee, which belongs to a different system from the offline stores. The co-branded merchandise was available only as gifts, not for sale, including limited-edition items such as thermos cups, stickers, and desk mats, and had already attracted widespread attention during the teaser phase. However, the mismatch between online and offline information left many consumers disappointed and also triggered discussions about brand co-branding strategies and the essence of coffee. [more…]

The 8th Lujiazui Coffee Festival recently kicked off, with the five-day event bringing together 270 participating coffee shops, the largest scale in its history. In addition to more than a dozen overseas specialty coffee brands from Australia, Japan, Thailand, Singapore, South Korea and other places, the creative competition among exhibitors over peripheral giveaways is equally eye-catching. From oversized canvas tote bags to red and yellow plastic bags that replicate the style of wholesale markets, brands are using uniquely designed shopping bags to attract attention and generate buzz. As coffee itself becomes increasingly homogenized, these peripheral products, which are both practical and highly shareable, are becoming a "hard currency" more sought after than coffee at the festival. [more…]

On the fourth anniversary of the Raw Coconut Latte, Luckin Coffee chose to collaborate with stand-up comedy champion Fu Hang for a co-branded campaign and launched a new product, "Jelly Raw Coconut Latte." However, the co-branded stickers that had been highly anticipated unexpectedly fell flat—many customers returned them on the spot because they didn't recognize the person, didn't like him, or didn't know how to use them. When asked "Who is he?" by customers, staff even had a quick-witted reply: "He might be the founder of the Raw Coconut Latte." Why exactly did this collaboration flop? And how did the merchandise giveaway turn into staff members' "creative ways to clear inventory"? This article takes you through the whole story. [more…]

Christmas has just ended, and while most consumers are still basking in the warm festive atmosphere, Luckin Coffee's frontline employees have experienced what can only be described as a "Christmas calamity." The brand's limited-time Christmas perk—a co-branded sticker free with any drink purchase—was intended as a goodwill gesture to reward customers, but unexpectedly triggered a massive surge in orders across stores nationwide. Label printers kept churning out endless strips of labels, drink stickers and gift stickers became indistinguishable from one another, and on top of that, two new Christmas drinks with nearly identical recipes launched simultaneously, leaving already busy baristas overwhelmed. What kind of chain reaction did this 24-hour holiday campaign actually bring to store operations? This article recreates the real experiences of Luckin's workers on this particular Christmas. [more…]

Manner launched a Year of the Dragon promotion offering a vintage mug with the purchase of a two-cup light cheesecake latte set, limited to 120,000 nationwide, which sparked a buying frenzy among fans. However, after the promotion went live, some netizens noticed that the mug bore a strong resemblance to IKEA's Gärdell mug and questioned its claimed market value of 75 yuan. At the same time, many consumers reported that the mugs they received had obvious flaws such as color discrepancies, dents, chips, and uneven spray coating. Despite the controversy, some users still praised the mug's texture and logo design. This article summarizes the promotion rules, netizen feedback, and after-sales advice, and reminds readers to promptly communicate with the store when encountering issues with their consumption experience at a coffee shop. [more…]